> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/announcement/service-disruption/solved-soop-channel-integration-and-streaming-issues.md).

# \[Solved] SOOP Channel Integration and Streaming Issues

We are currently identifying intermittent issues regarding SOOP channel integration and streaming within the PRISM PC app. We sincerely apologize for any inconvenience and ask you to follow the guide below for a temporary solution to ensure a stable broadcast.

***

#### Identified Issues

* Login Failure: Issues when attempting to integrate a SOOP channel for the first time.
* Streaming Error: Connection failures when starting a live stream, even with a previously integrated channel.

#### Root Cause

It has been confirmed that compatibility issues have arisen due to recent updates in the service integration system. Our development team is currently prioritizing the stabilization process to resolve this conflict as quickly as possible.

#### Temporary Workaround

Using Custom RTMP: To ensure an uninterrupted streaming experience until the official update, we recommend using the \[Custom RTMP] method.

1. Obtain your Stream Key and RTMP Server URL from your SOOP dashboard.
2. In the PRISM PC app, select \[Custom RTMP] from the 'Add Channel' menu.
3. Enter the required information to complete the setup.

> Note: Since the Custom RTMP method does not support in-app chat integration, please monitor your live chat via the SOOP web browser.

####  

#### Future Plan

A Hotfix update to resolve these compatibility issues is scheduled for release on March 25, 2026. We are doing our best to restore full service as quickly as possible.

[Desktop](/desktop/overview.md),  [Announcement](/desktop/announcement.md)


---

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