Providing Error Details for Support

Windows, Mac

There is a possibility that errors may occur while using PRISM. Some common issues and solutions can be found in the GitBook user guide page under the Error Solution. However, some errors require a more detailed analysis due to their complexity.

If you encounter an unresolved issue, please contact PRISM Support via our representative email: [e-mail].

To help us identify the cause and provide a solution more efficiently, please include the following information in your report:

1. Identification number

Click the profile icon at the top-right corner of the app and check your identification number. This number starts with "Pr" and helps us locate your account and logs.

(Desktop) Click the profile icon at the top right, you can find Identification No.

(Mobile) Click the profile icon at the top right, you can find Identification No.

1. Screenshot or video of the Issue

Screenshots or photos can help us understand the issue more clearly. If the problem involves a visible error message or UI issue, please take a screenshot or a picture and attach it to your report. This will allow us to analyze the situation more effectively.

If a video recording better demonstrates the issue, please record it and provide a link. You can upload the video to a public video-sharing platform like YouTube and share the link with us. This will help us better understand the issue and provide a more accurate solution.

1. Time of occurrence

Providing the exact or approximate time when the issue occurred allows us to analyze the relevant logs quickly. PRISM records a large amount of log data, so knowing when the problem happened will significantly speed up troubleshooting.

1. Specifications of Desktop equipment

Certain issues may be hardware-related. If possible, please include details about your Desktop specifications, such as CPU, RAM, GPU, graphics card, switcher, and camera. This information helps us determine if the issue is related to system compatibility or performance.

We appreciate your cooperation and any additional details you can provide. Your feedback helps us improve PRISM and resolve issues more effectively.

Desktop, Guides, Error Solution, Error Information