# Providing Error Details for Support

There is a possibility that errors may occur while using PRISM.\
\
Some common issues and solutions can be found in the GitBook user guide page under the [..](https://guide.prismlive.com/desktop/guides/error-solution "mention"). However, some errors require a more detailed analysis due to their complexity.

If you encounter an unresolved issue, please contact PRISM Support via our representative email: [**prismlive@navercorp.com**](mailto:prismlive@navercorp.com).

To help us identify the cause and provide a solution more efficiently, please include the following information in your report:

1. **Identification number**

Click the profile icon at the top-right corner of the app and check your **identification number.** This number starts with **"Pr"** and helps us locate your account and logs.

<figure><img src="https://1019928184-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlISC5rfB4Hnmbsjf8phq%2Fuploads%2F3E7GfHy8FcY4zPI6Iany%2FGroup%2037.png?alt=media&#x26;token=eea35f3f-6109-42a4-af6b-b26aa5beb99b" alt=""><figcaption><p>(Desktop) Click the profile icon at the top right, you can find <strong>Identification No.</strong></p></figcaption></figure>

<figure><img src="https://1019928184-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlISC5rfB4Hnmbsjf8phq%2Fuploads%2Fxt2ntYRCw8X0seD78SPW%2Ferrorformatting_mobile.png?alt=media&#x26;token=da81f93b-4ae4-4a31-9d46-add087175b3f" alt=""><figcaption><p>(Mobile) Click the profile icon at the top right, you can find <strong>Identification No.</strong></p></figcaption></figure>

2. **Screenshot or video of the Issue**

**Screenshots or photos** can help us understand the issue more clearly. If the problem involves a visible error message or UI issue, please take a screenshot or a picture and attach it to your report. This will allow us to analyze the situation more effectively.

If a **video recording** better demonstrates the issue, please record it and provide a link. You can upload the video to a public video-sharing platform like YouTube and share the link with us. This will help us better understand the issue and provide a more accurate solution.

3. **Time of occurrence**

Providing the **exact or approximate time** when the issue occurred allows us to analyze the relevant logs quickly. PRISM records a large amount of log data, so knowing when the problem happened will significantly speed up troubleshooting.

4. **Specifications of Desktop equipment**

Certain issues may be hardware-related. If possible, please include details about your **Desktop specifications**, such as CPU, RAM, GPU, graphics card, switcher, and camera. This information helps us determine if the issue is related to system compatibility or performance.

We appreciate your cooperation and any additional details you can provide. Your feedback helps us improve PRISM and resolve issues more effectively.

[..](https://guide.prismlive.com/desktop "mention"), [..](https://guide.prismlive.com/desktop/guides "mention"), [..](https://guide.prismlive.com/desktop/guides/error-solution "mention"), [](https://guide.prismlive.com/desktop/guides/error-solution/error-information "mention")


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.prismlive.com/desktop/guides/error-solution/error-information/providing-error-details-for-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.