> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/error-information/understanding-issues-with-error-notification.md).

# Understanding Issues with Error Notification

If an error occurs while running PRISM, the notification will display information such as error codes, a contact email for inquiries, and a session ID to assist with troubleshooting. If you experience an issue, please capture the notification pop-up and share it with us for a quicker review.

<figure><img src="https://miro.medium.com/v2/resize:fit:792/1*UQ22h6WAYV8GsoXUWATxng.png" alt=""><figcaption><p>Capture and share the notification pop-up will help us for faster review.</p></figcaption></figure>

Additionally, if the exact cause of the problem is identified, the notification window will also display the cause and a suggested solution. For example, in the image below, the notification suggests uninstalling the Fasoo app when the PRISM app fails to launch due to conflicts with Fasoo.

For more information about various causes and solutions to problems, please refer to the page below:

* [Handling Error on Windows](/desktop/guides/error-solution/others/handling-error-on-windows.md)

<figure><img src="https://miro.medium.com/v2/resize:fit:742/1*-yn4CJE5cLaLYWhvUQbprw.png" alt=""><figcaption><p>0xxxxx is the corresponding version number and depends on the version.</p></figcaption></figure>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Error Information](/desktop/guides/error-solution/error-information.md), [Handling Error on Windows](/desktop/guides/error-solution/others/handling-error-on-windows.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://guide.prismlive.com/desktop/guides/error-solution/error-information/understanding-issues-with-error-notification.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.