Understanding Issues with Error Notification

Windows, Mac

If an error occurs while running PRISM, the notification will display information such as error codes, a contact email for inquiries, and a session ID to assist with troubleshooting. If you experience an issue, please capture the notification pop-up and share it with us for a quicker review.

Capture and share the notification pop-up will help us for faster review.

Additionally, if the exact cause of the problem is identified, the notification window will also display the cause and a suggested solution. For example, in the image below, the notification suggests uninstalling the Fasoo app when the PRISM app fails to launch due to conflicts with Fasoo.

For more information about various causes and solutions to problems, please refer to the page below:

• Handling Error on Windows

0xxxxx is the corresponding version number and depends on the version.

Desktop, Guides, Error Solution, Error Information, Handling Error on Windows