# Understanding Issues with Error Notification

If an error occurs while running PRISM, the notification will display information such as error codes, a contact email for inquiries, and a session ID to assist with troubleshooting. If you experience an issue, please capture the notification pop-up and share it with us for a quicker review.

<figure><img src="https://miro.medium.com/v2/resize:fit:792/1*UQ22h6WAYV8GsoXUWATxng.png" alt=""><figcaption><p>Capture and share the notification pop-up will help us for faster review.</p></figcaption></figure>

Additionally, if the exact cause of the problem is identified, the notification window will also display the cause and a suggested solution. For example, in the image below, the notification suggests uninstalling the Fasoo app when the PRISM app fails to launch due to conflicts with Fasoo.

For more information about various causes and solutions to problems, please refer to the page below:

* [Handling Error on Windows](/desktop/guides/error-solution/others/handling-error-on-windows.md)

<figure><img src="https://miro.medium.com/v2/resize:fit:742/1*-yn4CJE5cLaLYWhvUQbprw.png" alt=""><figcaption><p>0xxxxx is the corresponding version number and depends on the version.</p></figcaption></figure>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Error Information](/desktop/guides/error-solution/error-information.md), [Handling Error on Windows](/desktop/guides/error-solution/others/handling-error-on-windows.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.prismlive.com/desktop/guides/error-solution/error-information/understanding-issues-with-error-notification.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.