How to Fix Account & Permission Errors

Windows, Mac

Account mismatch or permission issues during Naver Shopping Live broadcasts can prevent you from going live. These errors occur when the currently logged-in account is not linked to the Naver Smart Store channel or does not have broadcast permission.

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1.Login Failed

Error Message: You attached a product from another store, or you do not have output permission. (Error code: 30001)

Cause

There is an account permission issue, or the product list contains products from another store.

Solution

1. Confirm that the logged-in account matches the Naver Smart Store account and has broadcast permission.

2. Check the product list on the Live Info page and remove any products that belong to another store.

3. If the issue persists after completing the steps above, contact NAVER Shopping LIVE support.

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2. API Response Failure

Error Code	Error Message
30002	You can no longer broadcast to this channel as you do not have permission. Please check the NAVER Shopping LIVE.
30005	You can no longer broadcast to this channel as you do not have permission. Please check the NAVER Shopping LIVE.
30006	You can no longer broadcast to this channel as you do not have permission. Please check the NAVER Shopping LIVE.
30007	You can no longer broadcast to this channel as you do not have permission. Please check the NAVER Shopping LIVE.
30009	You can no longer broadcast to this channel as you do not have permission. Please check the NAVER Shopping LIVE.

Cause

The currently logged-in account does not match the Naver Smart Store account, and broadcast permission cannot be verified.

Solution

1. Confirm that the currently logged-in account is the one linked to the Naver Smart Store channel.

2. Log in again with the correct linked account and verify permissions.

3. If the issue persists after completing the steps above, contact NAVER Shopping LIVE support.

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