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How to Fix Dolby Vision Setting Errors

Windows, Mac

If a scheduled broadcast has Dolby Vision transmission enabled, the broadcast cannot be started. Naver Shopping Live does not currently support Dolby Vision transmission.

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Dolby Vision Transmission Not Supported

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Error Message: Naver Shopping Live connection error. Submission cannot proceed. (Error code: 30028)

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Cause

Naver Shopping Live does not currently support Dolby Vision transmission. If a scheduled broadcast has Dolby Vision transmission enabled, the broadcast cannot be started.

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Solution

  1. As indicated in the error message, go to the web management tool and set the Dolby Vision transmission option to disabled (not configured).

  2. Once the setting has been changed, try starting the broadcast again.

If the issue persists after following the steps above, please contact us

How to Contact Us:

  1. Click the PRISM info (?) icon located at the bottom right of the app.

  2. Select the Contact us menu to submit your inquiry.

  3. Note: Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

Desktop, Guides, Error Solution, Naver Shopping Error

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