# How to Fix Dolby Vision Setting Errors

If a scheduled broadcast has Dolby Vision transmission enabled, the broadcast cannot be started. Naver Shopping Live does not currently support Dolby Vision transmission.

***

### Dolby Vision Transmission Not Supported

{% hint style="danger" %}
Error Message: Naver Shopping Live connection error. Submission cannot proceed. (Error code: 30028)
{% endhint %}

#### Cause

Naver Shopping Live does not currently support Dolby Vision transmission. If a scheduled broadcast has Dolby Vision transmission enabled, the broadcast cannot be started.

#### Solution

1. As indicated in the error message, go to the web management tool and set the Dolby Vision transmission option to disabled (not configured).
2. Once the setting has been changed, try starting the broadcast again.

***

If the issue persists after following the steps above, please contact us

**How to Contact Us:**

1. Click the **PRISM info** **(?)** icon located at the bottom right of the app.
2. Select the **Contact us** menu to submit your inquiry.
3. **Note:** Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

<br>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Naver Shopping Error](/desktop/guides/error-solution/naver-shopping-error.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.prismlive.com/desktop/guides/error-solution/naver-shopping-error/how-to-fix-dolby-vision-setting-errors.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.