How to Fix Forced Broadcast Termination Errors
Windows, Mac
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Windows, Mac
A broadcast may be forcibly terminated when a termination signal is received from the Naver Shopping Live server via MQTT. This error is not caused by PRISM Live Studio.
Error Message: Shopping Live was terminated due to a problem with the broadcast. For more information, contact NAVER Shopping Live. (Error code: 30026)
A broadcast termination MQTT message was received from the Naver Shopping Live server, causing the broadcast to be forcibly ended. This is not an error originating from PRISM Live Studio. It occurs when the Naver Shopping Live service sends a termination signal to the broadcast.
Contact NAVER Shopping LIVE support to confirm the reason for the forced termination.
When submitting your inquiry, providing the approximate time the termination occurred and your broadcast details will help speed up the investigation.
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