How to Fix General API Errors

Windows, Mac

General errors may occur during Naver Shopping Live API calls. Most of these errors are caused by API response failures. Follow the guidance shown in the error message on screen, or contact NAVER Shopping LIVE if the issue persists.

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1. Login Failed

Error Message: Failed to login. Please try again. (Error code: 30008)

Cause

The login request failed during Naver Shopping Live API authentication.

Solution

1. Wait a moment and try logging in again.

2. If the issue persists after multiple attempts, contact NAVER Shopping Live support.

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2. API Response Failure

Error code	Error Message
30012	Failed to update the live information.
30013	Failed to save live stream information. Please try again.
30015	Naver Shopping Live connection error. Submission cannot proceed.
30016	Live information could not be loaded. Please try again later.
30018	The image file has not been successfully uploaded. Please try again.
30020	You cannot attach products from the app when broadcasting to independent stores. Use the management tool instead.
30022	Failed to send notification.
30023	Failed to save changes for the scheduled live.
30025	An unknown error has occurred.
30027	Failed to connect to login. Please try again.

Cause

The Naver Shopping Live API server returned a failure response to the request.

Solution

1. Review the error message displayed on screen, update your settings or live information accordingly, and try again.

2. If the issue persists after making changes, contact NAVER Shopping Live support.

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