> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/naver-shopping-error/how-to-fix-general-api-errors.md).

# How to Fix General API Errors

General errors may occur during Naver Shopping Live API calls. Most of these errors are caused by API response failures. Follow the guidance shown in the error message on screen, or contact NAVER Shopping LIVE if the issue persists.

***

### 1. Login Failed

{% hint style="danger" %}
Error Message: Failed to login. Please try again. (Error code: 30008)
{% endhint %}

**Cause**

The login request failed during Naver Shopping Live API authentication.

**Solution**

1. Wait a moment and try logging in again.
2. If the issue persists after multiple attempts, contact NAVER Shopping Live support.

***

### 2. API Response Failure

<table><thead><tr><th width="121">Error code</th><th>Error Message</th></tr></thead><tbody><tr><td>30012</td><td>Failed to update the live information.</td></tr><tr><td>30013</td><td>Failed to save live stream information. Please try again.</td></tr><tr><td>30015</td><td>Naver Shopping Live connection error. Submission cannot proceed.</td></tr><tr><td>30016</td><td>Live information could not be loaded. Please try again later.</td></tr><tr><td>30018</td><td>The image file has not been successfully uploaded. Please try again.</td></tr><tr><td>30020</td><td>You cannot attach products from the app when broadcasting to independent stores. Use the management tool instead.</td></tr><tr><td>30022</td><td>Failed to send notification.</td></tr><tr><td>30023</td><td>Failed to save changes for the scheduled live.</td></tr><tr><td>30025</td><td>An unknown error has occurred.</td></tr><tr><td>30027</td><td>Failed to connect to login. Please try again.</td></tr></tbody></table>

**Cause**

The Naver Shopping Live API server returned a failure response to the request.

**Solution**

1. Review the error message displayed on screen, update your settings or live information accordingly, and try again.
2. If the issue persists after making changes, contact NAVER Shopping Live support.

<br>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Naver Shopping Error](/desktop/guides/error-solution/naver-shopping-error.md)


---

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