> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/naver-shopping-error/how-to-fix-product-policy-errors.md).

# How to Fix Product Policy Errors

Windows, Mac

Certain products cannot be added to a live broadcast due to age restrictions or violations of the Shopping Live product policy. Review the product list and remove any ineligible items before starting your broadcast.

***

### 1.Age-Restricted Product Cannot Be Added

{% hint style="danger" %}
Error Message: You cannot add age-restricted products. (Error code: 30017)
{% endhint %}

**Cause**

The product list contains age-restricted products that cannot be added to a live broadcast.

**Solution**

1. Remove any age-restricted products from the product list on the Live Info page.
2. For details on the Shopping Live product policy, refer to the NAVER Shopping LIVE service policy page.

***

### 2.Ineligible Product Added

{% hint style="danger" %}
Error Message: This product cannot be added to the live. Please check the product policy from the Shopping Live service for more details. (Error code: 30021)
{% endhint %}

**Cause**

The product list contains products that are not eligible for live broadcasts under the Shopping Live product policy. Ineligible products are displayed as dimmed in the list.

**Solution**

1. Check the product list on the Live Info page and remove any dimmed products.
2. For details on the Shopping Live product policy, refer to the NAVER Shopping LIVE service policy page.

***

If the issue persists after following the steps above, please contact us

**How to Contact Us:**

1. Click the **PRISM info** **(?)** icon located at the bottom right of the app.
2. Select the **Contact us** menu to submit your inquiry.
3. **Note:** Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

<br>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Naver Shopping Error](/desktop/guides/error-solution/naver-shopping-error.md)


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