> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/naver-shopping-error/how-to-fix-product-policy-errors.md).

# How to Fix Product Policy Errors

Certain products cannot be added to a live broadcast due to age restrictions or violations of the Shopping Live product policy. Review the product list and remove any ineligible items before starting your broadcast.

***

### 1.Age-Restricted Product Cannot Be Added

{% hint style="danger" %}
Error Message: You cannot add age-restricted products. (Error code: 30017)
{% endhint %}

**Cause**

The product list contains age-restricted products that cannot be added to a live broadcast.

**Solution**

1. Remove any age-restricted products from the product list on the Live Info page.
2. For details on the Shopping Live product policy, refer to the NAVER Shopping LIVE service policy page.

***

### 2.Ineligible Product Added

{% hint style="danger" %}
Error Message: This product cannot be added to the live. Please check the product policy from the Shopping Live service for more details. (Error code: 30021)
{% endhint %}

**Cause**

The product list contains products that are not eligible for live broadcasts under the Shopping Live product policy. Ineligible products are displayed as dimmed in the list.

**Solution**

1. Check the product list on the Live Info page and remove any dimmed products.
2. For details on the Shopping Live product policy, refer to the NAVER Shopping LIVE service policy page.

***

If the issue persists after following the steps above, please contact us

**How to Contact Us:**

1. Click the **PRISM info** **(?)** icon located at the bottom right of the app.
2. Select the **Contact us** menu to submit your inquiry.
3. **Note:** Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

<br>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Naver Shopping Error](/desktop/guides/error-solution/naver-shopping-error.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://guide.prismlive.com/desktop/guides/error-solution/naver-shopping-error/how-to-fix-product-policy-errors.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.