How to Fix Scheduled Live Errors

Windows, Mac

Errors during Naver Shopping Live scheduled broadcasts can occur for several reasons, including expired or deleted scheduled entries, attempting to go live before the available start time, or a stream configured as an external stream.

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1.Scheduled Live No Longer Valid

Error Message: This scheduled live is no longer valid. (Error code: 30000)

This scheduled live is no longer valid.

Cause

The currently selected scheduled entry is no longer valid. The schedule may have already been deleted.

Solution

1. Create a new scheduled entry from the web management tool.

2. Alternatively, reopen the Live Info window to load the latest scheduled entries, then proceed with your broadcast.

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2. Broadcast Start Time Not Yet Reached

Error Message: Cannot start the scheduled stream yet. Please check the start time. (Error code: 30010)

Cannot start the scheduled stream yet. Please check the start time.

Cause

A broadcast was attempted before the scheduled start time was reached. The Naver Shopping Live broadcast availability policy is as follows.

Standard live: Available from 2 minutes before the scheduled time Dolby live: Available only between 2 minutes before and the scheduled start time

Solution

1. Refer to the guidance shown in the alert message and try again within the available broadcast time window.

2. If you need to change the start time, update the scheduled broadcast time in the web management tool.

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3. Scheduled Live Set as External Stream

Error Message: This live stream is set as an external stream. Use the web management tool to change the stream type if you wish to continue. (Error code: 30011)

This live stream is set as an external stream. Use the web management tool to change the stream type if you wish to continue.

Cause

The scheduled broadcast is configured for External Transmission only, so the broadcast cannot be started directly from the app.

Solution

As indicated in the error message, go to the web management tool and change the stream type to proceed.

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4. Scheduled Live Already Used

Error Message: This live broadcast is no longer valid. Please check and try again. (Error code: 30014)

Cause

Live information has already been created from the currently selected scheduled entry, so it is no longer valid.

Solution

1. Create a new scheduled entry from the web management tool.

2. Alternatively, reopen the Live Info window to load the latest scheduled entries, then proceed with your broadcast.

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If the issue persists after following the steps above, please contact us

How to Contact Us:

1. Click the PRISM info (?) icon located at the bottom right of the app.

2. Select the Contact us menu to submit your inquiry.

3. Note: Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

Desktop, Guides, Error Solution, Naver Shopping Error