> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/others/handling-incorrect-system-time-issue.md).

# Handling incorrect system time issue

{% hint style="danger" %}
Error Message: The app cannot run normally due to an incorrect system time setting. Please change the setting to the current time and try again.
{% endhint %}

This error occurs when the system time is incorrectly set, preventing the app from running properly or using certain features as intended. 

PRISM uses the system's time information to enhance security when communicating with PRISM servers. Therefore, if the device where the PRISM app is installed has an incorrect time setting, the app may not be able to interact properly with the PRISM servers, and some features may not function as expected.

***

You can correct your device's system time by following the steps below.

1. Click the **Windows** button at the bottom left of the screen.
2. From the menu that appears, click the **Settings** button.
3. In the **Settings** menu, select **Time & Language**.

<figure><img src="/files/87r0j2qgj539RZK06PrI" alt=""><figcaption></figcaption></figure>

4. Under the **Time & Language** menu, go to **Date & Time** and turn on the **Set time automatically** option. This means your device will use the time provided by the network it’s connected to.

<figure><img src="/files/tStwx9ZE98wdP2cWHMkn" alt=""><figcaption></figcaption></figure>

5. Restart the PRISM app and try using the features again. If the same issue occurs even after adjusting the time settings, try rebooting your device and then attempt to use the features again.

For reference, you can manually change the time on a Windows device as follows:

* Turn off the **Set time automatically** option.
* Under the **Set the date and time manually** section, click the **Change** button and set a custom date and time.

<figure><img src="/files/4NHeAt6VzVgQqnBYx0hj" alt=""><figcaption></figcaption></figure>

However, please note that if you set the date and time manually like this, some features of the PRISM app may not function properly.

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Others](/desktop/guides/error-solution/others.md)


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