# Handling Network Error

{% hint style="danger" %}
Error Message: A network error occurred. Please try again later. (Error Code: 10000)
{% endhint %}

In the PRISM PC app, error code 10000 indicates that the app failed to communicate with the external platforms necessary for live streaming. This usually happens due to a problem with your internet connection or a temporary issue within the app itself.

***

You can try the following steps to resolve the issue:

## 1. Check your internet connection

Look at the Wi-Fi or wired LAN icon in your taskbar and see if there’s a warning symbol. Try opening websites like [google.com](https://www.google.com/) or [youtube.com](https://www.youtube.com/) to check if your internet is working properly. If you can’t access those sites, it’s likely that your internet connection has a problem that needs to be fixed.

## 2. Try again

Since the issue might be temporary, it’s a good idea to simply try the action again. If it still doesn’t work, close the PRISM PC app completely, then restart it and try again. Restarting the app can often restore the network connection.

## 3. Try using another device

If you have another device connected to the same network, such as another computer or phone on the same Wi-Fi, check if the same issue happens there. If it does, the network in your location may be the cause of the problem.

## 4. Wait a few minutes and try again

There could be a temporary problem with your network environment or the service’s server. In that case, simply waiting a few minutes and trying again later might solve the issue without needing to change anything else.

## 5. Try a different network

If possible, connect to a different network such as a public Wi-Fi or a mobile hotspot and try the action again. If it works on a different network, your original network might be blocking the connection or having specific issues.

## 6. Reconnect your cable or Wi-Fi

If you’re using a wired connection, make sure the LAN cable is securely connected to your device. If you’re using Wi-Fi, try turning it off and back on again. Restarting your router can also help if the connection is unstable or slow.

## 7. Check for proxy or security software

Sometimes, your network may have a proxy, VPN, or security software that automatically restricts access. If you suspect this might be the case, try turning off such settings temporarily and then attempt to use the app again.

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Others](/desktop/guides/error-solution/others.md)


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