> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/others/resolving-google-login-localhost-issues.md).

# Resolving Google Login Localhost Issues

Windows, Mac

When logging into PRISM app using a Google account and linking a YouTube channel, some users may encounter an issue where the webpage does not load properly, similar to the image below.

<figure><img src="https://miro.medium.com/v2/resize:fit:1400/1*0usZfnY6C6Lj7kSB9YF5kA.png" alt=""><figcaption><p>Google login localhost issue example</p></figcaption></figure>

***

To resolve this issue, try the following methods:

* **Allow firewall or antivirus access.**\
  Ensure that your firewall or antivirus programs allow PRISM app to access the network. If the program is already allowed, remove it from the list and add it again.<br>

* **Check proxy settings.**\
  If you are using a proxy server, verify your proxy settings or contact your network administrator to ensure the server is functioning properly.

  If you do not want to use a proxy server, follow these steps:

  1. Click the Chrome Menu in the browser toolbar and select **Settings**.
  2. On the left-hand side of the screen, select **System** and then click **Open your computer’s proxy settings**.
  3. Under **Automatic proxy setup**, toggle **Automatically detect settings** Off.
  4. Under **Manual proxy setup**, toggle **Use a proxy server** Off.<br>

* **Adjust firewall settings.**

  1. Open **Control Panel** > **System and Security** > **Windows Defender Firewall**.
  2. Click **Allow an app or feature through Windows Defender Firewall**, then locate **PRISM Live Studio**.
  3. Ensure both **Private** and **Public** options are checked, then click **OK**.<br>

* **Check your network connection.**\
  Ensure that your internet connection is stable. If using a wired connection, check the cable and restart your router or modem.

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Others](/desktop/guides/error-solution/others.md)


---

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