# How to Fix Game Capture Failure

If Game Capture fails in the PRISM PC app, check the error message in the preview area and follow the steps below.

***

## Common reasons and how to solve them

### 1. When the PRISM is run as a non-administrator

{% hint style="info" %}
**Error Message**

Run PRISM as an administrator to enable Game Capture.

※ When running as administrator, you won’t be able to drag and drop external videos/images into PRISM.
{% endhint %}

The Game Capture source requires an administrator’s authorization to be able to run Game Capture for certain games, especially those that require a higher-level authorization.

**Solution:**

1. Close PRISM.
2. Right-click on the PRISM shortcut.
3. Select “**Run as Administrator**”.
4. Re-add the Game Capture source, and try to Game Capture again.

※ When using this method, you cannot add sources by dragging videos or images to PRISM from outside due to system authorization limits.

### 2. Failure due to the Anti-cheat (prevention) system on certain games

{% hint style="info" %}
**Error Message**

Game capture is not allowed due to the game’s security settings.
\
Please try Window Capture or Display Capture instead.
{% endhint %}

Some games apply Anti-cheat (security program) to prevent malicious users from cheating, which can limit the screen capture function on a third-party software.

**Solution:**

1. Please capture the game using **Window Source** or **Display Capture Source** instead.

### **3. Game is Already Being Captured**

{% hint style="info" %}
**Error Message**

This game is already being captured by another source.
\
Remove any duplicate sources and keep only one Game Capture source.
{% endhint %}

If the game is already being captured by another source, Game Capture may not work.

**Solution:**

1. Remove any duplicate Game Capture sources and keep only **one source per game**.

### **4.** Game is Paused

{% hint style="info" %}
**Error Message**

The game is currently inactive.
\
Please activate the game window and try again.
{% endhint %}

If the game is paused, it may not appear in the Game Capture source.

**Solution:**

1. **Activate** the game window and try again.

###  5. Graphic card setting error

{% hint style="info" %}
**Error Message**

An issue occurred with Game Capture.
\
Remove the game source, restart the game, and add the source again.
\
Or, open your graphics card control panel and set the dedicated GPU as default, then ensure both PRISM and the game are using the same GPU (Recommended: Dedicated GPU).
{% endhint %}

If a computer uses both internal and external graphic cards, PRISM may fail to capture games if it fails to choose the same graphic card as the game.

**Solution:**

1. Open the control panel of the graphic card driver.
2. Make sure PRISM’s graphic card is the same one as the game (we recommend using external graphic cards).

### 6. "Exclusive fullscreen mode” error

Game Capture may malfunction when in “Exclusive fullscreen mode”.

**Solution:**

1. Select Game Capture source on PRISM.
2. Go to ‘Properties’ and check the following boxes:
   1. Method: Select “Capture specific window” and choose a game window.
   2. Using the compatibility method due to issues in the Anti-cheat technology: If you still cannot use Game Capture, check the “Use anti-cheat compatibility hook” box.
   3. Third-party overlay capture: If you have to bypass the anti-cheat in the game, click on this box.

 

***

 

## Additional solutions

If problem persists despite the guide above, please try the following:

### 1. Re-add the Game Capture source and restart the game

1. Delete the “Game Capture” source from PRISM.
2. Restart the game program.
3. Re-add the “Game Capture” source.

### 2. Use other capturing methods

#### Use “Window Capture”

1. Add the “Window Capture” source on PRISM.
2. Click on the game window.

#### Use “Display Capture”

1. Add the “Display Capture” source.
2. Capture the whole screen, and run the game in a fullscreen mode.

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Broken mention](broken://pages/m9bFsN4D16C4i4C4k7it)


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