How to Fix Game Capture Failure

Windows

If Game Capture fails in the PRISM PC app, check the error message in the preview area and follow the steps below.

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Common reasons and how to solve them

1. When the PRISM is run as a non-administrator

Error Message

Run PRISM as an administrator to enable Game Capture.

※ When running as administrator, you won’t be able to drag and drop external videos/images into PRISM.

The Game Capture source requires an administrator’s authorization to be able to run Game Capture for certain games, especially those that require a higher-level authorization.

Solution:

1. Close PRISM.

2. Right-click on the PRISM shortcut.

3. Select “Run as Administrator”.

4. Re-add the Game Capture source, and try to Game Capture again.

※ When using this method, you cannot add sources by dragging videos or images to PRISM from outside due to system authorization limits.

2. Failure due to the Anti-cheat (prevention) system on certain games

Error Message

Game capture is not allowed due to the game’s security settings. Please try Window Capture or Display Capture instead.

Some games apply Anti-cheat (security program) to prevent malicious users from cheating, which can limit the screen capture function on a third-party software.

Solution:

1. Please capture the game using Window Source or Display Capture Source instead.

3. Game is Already Being Captured

Error Message

This game is already being captured by another source. Remove any duplicate sources and keep only one Game Capture source.

If the game is already being captured by another source, Game Capture may not work.

Solution:

1. Remove any duplicate Game Capture sources and keep only one source per game.

4. Game is Paused

Error Message

The game is currently inactive. Please activate the game window and try again.

If the game is paused, it may not appear in the Game Capture source.

Solution:

1. Activate the game window and try again.

5. Graphic card setting error

Error Message

An issue occurred with Game Capture. Remove the game source, restart the game, and add the source again. Or, open your graphics card control panel and set the dedicated GPU as default, then ensure both PRISM and the game are using the same GPU (Recommended: Dedicated GPU).

If a computer uses both internal and external graphic cards, PRISM may fail to capture games if it fails to choose the same graphic card as the game.

Solution:

1. Open the control panel of the graphic card driver.

2. Make sure PRISM’s graphic card is the same one as the game (we recommend using external graphic cards).

6. "Exclusive fullscreen mode” error

Game Capture may malfunction when in “Exclusive fullscreen mode”.

Solution:

1. Select Game Capture source on PRISM.

2. Go to ‘Properties’ and check the following boxes:

   1. Method: Select “Capture specific window” and choose a game window.

   2. Using the compatibility method due to issues in the Anti-cheat technology: If you still cannot use Game Capture, check the “Use anti-cheat compatibility hook” box.

   3. Third-party overlay capture: If you have to bypass the anti-cheat in the game, click on this box.

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Additional solutions

If problem persists despite the guide above, please try the following:

1. Re-add the Game Capture source and restart the game

1. Delete the “Game Capture” source from PRISM.

2. Restart the game program.

3. Re-add the “Game Capture” source.

2. Use other capturing methods

Use “Window Capture”

1. Add the “Window Capture” source on PRISM.

2. Click on the game window.

Use “Display Capture”

1. Add the “Display Capture” source.

2. Capture the whole screen, and run the game in a fullscreen mode.

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