How to Fix macOS Screen Capture Failure

Mac

If macOS Screen Capture fails in the PRISM PC app, check the error message in the preview area and follow the steps below.

---

1. Window Not Found

Error Message

The selected window is closed or minimized, so its screen cannot be captured. Please reopen and activate the window.

If the selected window is closed or minimized, the screen cannot be captured.

Solution:

1. Reopen the window and make sure it is active.

2. Display Not Found

Error Message

The display could not be found. Please check if the external monitor is connected properly.

The selected display cannot be detected. Please check if an external display is connected properly.

Solution:

1. Ensure the display is turned on and properly connected.

2. Try selecting the display again.

3. No Available Windows/Displays/Apps or Permission Missing

Error Message

Screen capture permission is not granted. Please allow PRISM’s Screen Recording permission in macOS System Settings > Privacy & Security.

Screen capture is not allowed due to insufficient permissions.

Solution:

1. Go to System Settings > Privacy & Security

2. Enable Screen Recording permission for PRISM

3. Restart PRISM and try again

4. System Error (e.g., Device Issue)

Error Message

An issue occurred while capturing the screen. Please restart PRISM or your Mac and try again.

A system-related issue occurred during screen capture.

Solution:

1. Restart PRISM or your Mac and try again.

2. Re-select the screen or window if needed.

Desktop, Guides, Error Solution