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Disconnected from server

Windows, Mac

We have identified cases where live streaming to YouTube via RTMP may be interrupted or become unstable when using PRISM Live Studio.

When this issue occurs, users may see a “Disconnected from server”, Error code: 57995 message in the PRISM PC app, causing the live stream to stop.

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Cause

  1. Instability within the user’s local network environment.

  2. Insufficient upload speeds required to maintain a stable live stream.

  3. Weak Wi-Fi signals preventing data from being transmitted from the client to the server in a timely manner.

  4. Interference from system firewalls or third-party security software blocking the streaming connection.

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How to Fix

  1. Ensure a stable network environment To maintain a consistent data transmission, we highly recommend using a wired internet connection (LAN) rather than Wi-Fi.

  2. Verify antivirus and firewall settings Temporarily disable antivirus programs or network firewalls to ensure that the streaming connection is not being blocked or interfered with.

Desktop, Guides, Error Solution, Streaming

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