# Disconnected from server

{% hint style="danger" %}
Error Message: Disconnected from server  (Error code: 57995)
{% endhint %}

We have identified cases where live streaming to YouTube via RTMP may be interrupted or become unstable when using PRISM Live Studio. 

When this issue occurs, users may see a **“Disconnected from server”, Error code: 57995** message in the PRISM PC app, causing the live stream to stop.

<figure><img src="https://1019928184-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlISC5rfB4Hnmbsjf8phq%2Fuploads%2Fp3ZyUTcHr6Ti2qrn88ek%2Fdisconnected.png?alt=media&#x26;token=acbf3760-c3d4-4c89-b892-6a0fe654e08a" alt=""><figcaption></figcaption></figure>

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#### Cause

1. Instability within the user’s local network environment.
2. Insufficient upload speeds required to maintain a stable live stream.
3. Weak Wi-Fi signals preventing data from being transmitted from the client to the server in a timely manner.
4. Interference from system firewalls or third-party security software blocking the streaming connection.

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#### How to Fix

1. **Ensure a stable network environment** To maintain a consistent data transmission, we highly recommend using a **wired internet connection (LAN)** rather than Wi-Fi.
2. **Verify antivirus and firewall settings** Temporarily disable antivirus programs or network firewalls to ensure that the streaming connection is not being blocked or interfered with.

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[..](https://guide.prismlive.com/desktop "mention"), [..](https://guide.prismlive.com/desktop/guides "mention"), [..](https://guide.prismlive.com/desktop/guides/error-solution "mention"), [streaming](https://guide.prismlive.com/desktop/guides/streaming "mention")