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Disconnected from server

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Error Message: Disconnected from server (Error code: 57995)

We have identified cases where live streaming to YouTube via RTMP may be interrupted or become unstable when using PRISM Live Studio.

When this issue occurs, users may see a “Disconnected from server”, Error code: 57995 message in the PRISM PC app, causing the live stream to stop.

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Cause

  1. Instability within the user’s local network environment.

  2. Insufficient upload speeds required to maintain a stable live stream.

  3. Weak Wi-Fi signals preventing data from being transmitted from the client to the server in a timely manner.

  4. Interference from system firewalls or third-party security software blocking the streaming connection.

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How to Fix

  1. Ensure a stable network environment To maintain a consistent data transmission, we highly recommend using a wired internet connection (LAN) rather than Wi-Fi.

  2. Verify antivirus and firewall settings Temporarily disable antivirus programs or network firewalls to ensure that the streaming connection is not being blocked or interfered with.

Desktop, Guides, Error Solution, Streaming

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