# Disconnected from server

{% hint style="danger" %}
Error Message: Disconnected from server  (Error code: 57995)
{% endhint %}

We have identified cases where live streaming to YouTube via RTMP may be interrupted or become unstable when using PRISM Live Studio. 

When this issue occurs, users may see a **“Disconnected from server”, Error code: 57995** message in the PRISM PC app, causing the live stream to stop.

<figure><img src="/files/aUKySqPd7VPzA1KfU3S4" alt=""><figcaption></figcaption></figure>

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#### Cause

1. Instability within the user’s local network environment.
2. Insufficient upload speeds required to maintain a stable live stream.
3. Weak Wi-Fi signals preventing data from being transmitted from the client to the server in a timely manner.
4. Interference from system firewalls or third-party security software blocking the streaming connection.

***

#### How to Fix

1. **Ensure a stable network environment** To maintain a consistent data transmission, we highly recommend using a **wired internet connection (LAN)** rather than Wi-Fi.
2. **Verify antivirus and firewall settings** Temporarily disable antivirus programs or network firewalls to ensure that the streaming connection is not being blocked or interfered with.

***

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Streaming](/desktop/guides/streaming.md)


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