# Failed to connect to the server

{% hint style="danger" %}
Error Message: Failed to connect to the server Error code: 57998
{% endhint %}

We have identified cases where live streaming to YouTube via RTMP may fail to start or become unstable when using PRISM Live Studio.

When this issue occurs, users may see a **“Failed to connect to the server”, Error code: 57998**\
message in the PRISM PC app, preventing the live stream from starting.

<figure><img src="https://1019928184-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlISC5rfB4Hnmbsjf8phq%2Fuploads%2FVsRv5sXLlL4mkPlGQNWr%2Ferror.png?alt=media&#x26;token=9020fd18-c078-4d12-a136-25ca68e28c40" alt=""><figcaption><p>Error screen</p></figcaption></figure>

This issue is not caused by an error in the PRISM service.\
It has been confirmed to be related to **recent IPv6 transition policies and ISP network infrastructure changes in certain countries**,\
which may conflict with the default OBS-based streaming connection method.

**Reference**

Due to recent network infrastructure changes,\
**users in India and Indonesia are advised to apply the settings below.**

***

#### How to Configure

1. Launch PRISM Live Studio
2. Go to **Settings**
3. Select the **Advanced** tab
4. Navigate to the **Network** section
5. Set **IP Family** to **IPv4 Only**
6. Enable **Enable network optimizations**
7. Apply the settings and restart PRISM Live Studio

***

#### Additional Information

In regions where IPv6 network connections are unstable,\
using IPv4 may help improve connection stability to the streaming ingest server.

Once the network environment is stabilized,\
live streaming is expected to function normally without additional configuration.

[..](https://guide.prismlive.com/desktop "mention"), [..](https://guide.prismlive.com/desktop/guides "mention"), [..](https://guide.prismlive.com/desktop/guides/error-solution "mention"), [streaming](https://guide.prismlive.com/desktop/guides/streaming "mention")


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