Failed to connect to the server

Windows, Mac

We have identified cases where live streaming to YouTube via RTMP may fail to start or become unstable when using PRISM Live Studio.

When this issue occurs, users may see a “Failed to connect to the server”, Error code: 57998 message in the PRISM PC app, preventing the live stream from starting.

Error screen

This issue is not caused by an error in the PRISM service. It has been confirmed to be related to recent IPv6 transition policies and ISP network infrastructure changes in certain countries, which may conflict with the default OBS-based streaming connection method.

Reference

Due to recent network infrastructure changes, users in India and Indonesia are advised to apply the settings below.

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How to Configure

1. Launch PRISM Live Studio

2. Go to Settings

3. Select the Advanced tab

4. Navigate to the Network section

5. Set IP Family to IPv4 Only

6. Enable Enable network optimizations

7. Apply the settings and restart PRISM Live Studio

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Additional Information

In regions where IPv6 network connections are unstable, using IPv4 may help improve connection stability to the streaming ingest server.

Once the network environment is stabilized, live streaming is expected to function normally without additional configuration.

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Desktop, Guides, Error Solution, Streaming