How to Fix Invalid Path or Connection URL Errors

Windows, Mac

Error Message: Invalid Path or Connection URL. Please check your settings to confirm that they are valid. (Error code: 57999)

This error occurs when the streaming server URL is missing, incorrectly formatted, or using an unsupported protocol at the time of broadcast. Review each case below to identify the cause and apply the appropriate solution.

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1. RTMP URL Is Empty or Incorrectly Formatted

Cause

When streaming via RTMP, the server URL is either empty or does not follow a valid URL format, causing the connection to fail.

Solution

Open your channel settings and verify that the streaming server URL is entered correctly. If you are using a Custom RTMP channel, copy the RTMP URL directly from your platform and paste it again. If you are using a linked channel (e.g., YouTube, Twitch), delete the existing channel and reconnect it via Add Channel.

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2. No Streaming Platform Is Connected

Cause

If no platform or service is associated with the stream output configuration, the broadcast will fail to start.

Solution

Before going live, confirm that a streaming channel is properly selected in Settings. If no channel appears, log back into your platform account and reconnect the channel.

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3. Unsupported URL Protocol

Cause

When streaming via ffmpeg mpegts output, the connection fails if the URL protocol is not one of the five supported types: http, udp, tcp, srt, or rist.

Solution

If you are using a Custom RTMP channel, verify that your URL uses one of the following protocols: rtmp, srt, or rist. Always use the official streaming URL provided by your platform and avoid manually modifying the protocol.

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If the issue persists after following the steps above, please contact us

How to Contact Us:

1. Click the PRISM info (?) icon located at the bottom right of the app.

2. Select the Contact us menu to submit your inquiry.

3. Note: Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

Desktop, Guides, Error Solution, Streaming