> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/streaming/how-to-fix-live-information-loading-errors.md).

# How to Fix Live Information Loading Errors

{% hint style="danger" %}
Error Messag: Live information could not be loaded. Please try again later. (Error code: 28003)
{% endhint %}

This guide explains how to resolve error code 28003, which occurs when YouTube live broadcast information cannot be retrieved.

***

#### Cause 

This error occurs when there is insufficient data or a delay in synchronization while fetching broadcast information from the YouTube platform. It typically appears when platform data processing is not yet complete immediately after starting or ending a broadcast.

#### Solutions

{% stepper %}
{% step %}
Check YouTube Studio Status Access YouTube Studio via a web browser to verify that the scheduled stream or current broadcast status is normal.

{% endstep %}

{% step %}
Refresh Live Information Click the refresh button within the Live Information settings in the PRISM app to re-sync the latest data from YouTube.

{% endstep %}

{% step %}
Wait for Data Synchronization If you have just started or ended a broadcast, wait 1 to 2 minutes for the information to be updated on YouTube servers before retrying.
{% endstep %}
{% endstepper %}

***

If the issue persists after following the steps above, please contact us

**How to Contact Us:**

1. Click the **PRISM info** **(?)** icon located at the bottom right of the app.
2. Select the **Contact us** menu to submit your inquiry.
3. **Note:** Providing a detailed description of the situation (e.g., the platform used and the specific steps taken before the error appeared) will help our team analyze your case and resolve the issue much faster.

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Streaming](/desktop/guides/streaming.md)


---

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