A Contact Us button has been added to the login screen so you can submit an inquiry even when you are unable to sign in. If you experience a login issue, you can now reach out for support directly without needing to access the app's main interface.
How to Use
1
On the login screen, click the Contact Us button located at the bottom right, next to Sign Up.
Contact Us button on Login Screen
2
The Contact Us window will appear over the login screen.
3
Enter your contact email, select an inquiry type, describe your issue, and click Send button.
Things to Know
When you submit an inquiry from the login screen, PRISM session information and related data are automatically attached to your message, just as they are when submitting inquiries from within the app.
Your Identification Number will not be included when submitting an inquiry from this screen. Providing your contact email accurately will help the support team respond to your inquiry.
