Terms of Use

PRISM Live Studio

EN

Article 1 (Purpose)

These Terms of Use (hereinafter referred to as the 'Terms') are intended to stipulate the rights and obligations between NAVER Corporation (hereinafter referred to as the 'Company') and the 'Members', as well as other necessary matters, in relation to the use of the PRISM Live Studio service (hereinafter referred to as the 'Application' or the 'Service') provided by the Company.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows.

① 'User' means a 'Member' who uses the 'Application' pursuant to a service agreement with the 'Company'.

② 'Paid Service' means a service provided for a fee within the 'Application', and consists of subscription products available for a set period of time (e.g., monthly subscription to PRISM Plus).

③ 'Paid Service Agreement' means a contract concluded when a 'Member' applies for a recurring payment in order to use the 'Paid Service'.

Article 3 (Publication and Revision of User Agreement)

① The ‘Company’ shall publish this on the initial screen or noticeboard of the service so that the ‘Users’ can easily access the contents of this agreement.

② The Company may revise this Agreement within a boundary that does not infringe on related acts such as the “Act on the Regulation of Terms and Conditions” and the “Act on Promotion of Information and Communications Network Utilization (hereinafter referred to as “Information and Communications Network Act”)”.

③ In the case that the ‘Company’ revises the agreement, the Company shall abide by Paragraph 1 and the existing agreement and shall specify the effective date and the reason for the revision from thirty (30) days before the effective date to the day before the effective date in case the agreement is revised. If the revision is likely to negatively affect the ‘Users’, the Company shall clearly notify them of it within a given period of time via electronic means such as e-mails, e-messages, or agreement pages.

④ In the case that the ‘Company’ announces or notifies Users of the revised agreement in accordance with the preceding paragraph, if the Company clearly announced or notified the Users that they will be deemed to have consented to the amendment if they do not make expression of opposition within thirty (30) days from the date of the announcement or notice, and if the Users still did not show their intent to oppose, the Users will be deemed to have accepted the revised agreement.

⑤ The ‘Company’ shall not apply a revision to the agreement if the ‘Users’ do not agree with it, and the ‘User’ may terminate the agreement. However, if there are special reasons for denial, the ‘Company’ may terminate the agreement.

Article 4 (Interpretation of the Terms)

Matters not stipulated in these Terms, and the interpretation of these Terms, shall be governed by the 'Content Industry Promotion Act', the 'Act on the Consumer Protection in Electronic Commerce', the 'Act on the Regulation of Terms and Conditions', the 'Guidelines for the Protection of Content Users' established by the Minister of Culture, Sports and Tourism, other relevant laws and regulations, or customary practices.

Article 5 (Conclusion of the Service Agreement)

① The user agreement is concluded when the User applies for the use of the Application after agreeing to the Terms of Use and the company approves such user application.

② The 'Paid Service Agreement' for the use of the 'Paid Service' shall be concluded when the User applies for a recurring payment to use the Paid Service and the Company approves the application.

③ A User who is under the age of 19 or is a minor under the laws of their country of residence must obtain the consent of a parent or other legal guardian in order to enter into a Paid Service Agreement. The Company shall inform the User prior to the conclusion of the agreement that if a User under the age of 19 or a minor under the laws of their country of residence does not obtain such consent, the Paid Service Agreement may be canceled by the minor or their legal representative. However, if the minor uses the payment information or personal information of an adult third party without consent to enter into the Paid Service Agreement and thereby deceives the Company into believing that they are an adult or have obtained the consent of a legal representative, the User or their legal representative shall not be allowed to unilaterally cancel the agreement, even without the legal representative’s consent.

④ The company shall, in principle, accept the application for use of this article. However, the company may not approve or withhold approval in any of the following cases:

1. In the case of an applicant who has previously lost their User status or had their service agreement terminated under these Terms, unless re-registration has been approved by the Company;

2. In the case of application for subscription in the name of another person.

3. In the case of provision of false information or failure to present information required by the Company.

4. In the case of a child under fourteen (14) years old.

5. In the case that an approval will not be possible due to the fault of the user, or there has been a breach of this agreement in process of the request

6. In the case of insufficient service-related facilities, or technical or operational difficulties;

⑤ According to Paragraph 1, the ‘Company’ may request ‘Users’ to verify their real name or identify themselves through specialized organization.

⑥ If the Company does not approve or withholds approval of a service application under the proviso of Paragraph ④, the Company shall, in principle, notify the applicant of this decision.

⑦ The establishment time of the user agreement shall be the time when the ‘Company’ has marked completion of subscription on the application procedure.

⑧ The ‘Company’ has rights to grade in use by subdividing service menu, number of uses, and hours of use after classifying the ‘Users’ according to class in accordance with company policies.

Article 6 (Notification to Users)

① The ‘Company’ may notify its ‘Users’ via e-mail or e-message service within ‘Application’ unless there is a separate regulation in this agreement.

② In case of notification to all ‘Users’, the ‘Company’ may substitute for the notification in Paragraph 1 by publishing on the noticeboard of ‘Company’ or ‘Application’ for seven (7) days or more.

Article 7 (Provision of the Service, etc.)

① The 'Company' shall provide detailed descriptions of the types, fees, and other specifics of the 'Service' through each service page.

② For matters related to the 'Paid Service' that are not specified in these Terms, the 'Company' shall provide detailed explanations through the subscription product information page, help section, or similar resources.

③ Before entering into a 'Paid Service Agreement', the 'User' shall thoroughly review the information provided by the 'Company', including these Terms, the subscription product information page, and help section, to understand the product details and minimum system requirements necessary for using the 'Service', so that they may proceed with the transaction without error. If a 'User' makes a payment or is unable to use the 'Service' without having reviewed the provided information, such failure shall be considered the 'User's' responsibility.

④ The 'Company' may, at its sole discretion, offer free trials or promotional benefits for 'Paid Services' to 'Users'. The eligibility, duration, and content of such free trials or promotions may be modified at the 'Company's' discretion.

Article 8 (Change or Termination on Service)

① The 'Company' may modify the content of the 'Service' if necessary. The 'Company' may also, if necessary, change the composition and pricing of the 'Paid Service', discontinue certain offerings, or introduce new products.

② If a modification to the 'Service' as described in Paragraph ① has a significant impact on the rights and obligations of the 'User', the 'Company' shall implement such changes by following the notice and notification procedures set forth in Article 3. However, changes in the final payment amount due to adjustments in country-specific sales tax shall not be separately notified by the 'Company'.

③ The 'Company' may temporarily suspend the provision of the 'Service' in the event of maintenance, replacement, or malfunction of information and communications equipment, network interruptions, or other operationally significant reasons. The 'Company' may also conduct regular maintenance if necessary for providing the 'Service', during which the provision of the 'Service' may be temporarily suspended.

④ If there are operationally significant reasons, the 'Company' may change the minimum supported operating systems or app version requirements for the 'Service'. If the User's device or operating system does not meet such requirements, the use of all or part of the 'Service' may be restricted.

⑤ The ‘Company’ may terminate the service of ‘Application’ in accordance with the Company’s administrative reasons.

⑥ In the event that the use of the 'Service' is restricted or suspended under Paragraphs ④ or ⑤, the 'Company' shall notify the 'User' in accordance with the method set forth in Article 6. In such cases, a 'User' who has entered into a 'Paid Service Agreement' may terminate the agreement or request compensation based on the usage fee corresponding to the affected period.

Article 9 (User Rights and Obligations)

① The ‘User’ shall comply with regulations, notices, and related statutes of the ‘Company’ along with regulations under this agreement to use the service of ‘Application’.

② The ‘User’ shall not perform the following acts regarding ‘Application’. (Applicable only when using the PRISM mobile app.):

1. Installation or use of ‘Application’ without Company’s permission.

2. Connecting to another person’s internet broadcasting account and airing the show via ‘Application’.

3. Reverse-engineering the ‘Application’.

4. Providing, distributing, or selling the ‘Application’ at a cost or for free to a third party.

5. Defamatory or infringement on rights of a third party by using ‘Application’ (including copyright).

6. Violating a related statue including the Information and Communications Network Act by using ‘Application’.

7. Making a confusion of provider or operator of ‘Application’.

③ The 'User' is responsible for securely managing access to their account, device information, and app market account. The 'Company' shall not be held liable for any payments or use of services made without authorization by a third party unless such occurrence is due to the 'Company's' willful misconduct or negligence.

Article 10 (Publication of Ads)

The ‘Company’ may publish ‘Company’ or a third party’s ads in ‘Application’.

Article 11 (Intellectual Property Rights and Warranties)

① The copyright of ‘Application’ (source code of program, executable file and UI/UX, inserted image, other works regarding program) belongs to the ‘Company’, and the ‘User’ has the right of using it with permission under this agreement. However, the User shall have no rights regarding ‘Application’.

② The ‘User’ is responsible for the results of distributed video, audio, and data (hereinafter referred to as the ‘Video’) via ‘Application’. The ‘User’ has rights for approval and license in order to send out ‘Videos’.

③ The ‘User’ may check whether ‘Videos’ sent out via ‘Application’ conform to related laws or regulations, and may also check if the Video violates a specific country’s related laws or regulations, or the rights of others. In particular, when the ‘User’ inserts a ‘Video’ to shows, the User shall always check if the ‘Video’ violates the copyright or the rights of a third party prior to the distribution. However, the ‘User’ may bear the legal responsibilities due to violating related laws and regulations, and the ‘Company’ shall have no legal responsibility for the contents of the ‘Video’ that is distributed via ‘Application’.

Article 12 (Termination of the Service Agreement, Compensation for Damages, etc.)

① The 'User' may stop using the 'Application' and terminate the service agreement at any time.

② If a 'User' violates applicable laws or fails to comply with these Terms, the 'Company' may terminate the agreement or restrict the use of the 'Application' as set forth in Article 13 below, and may claim compensation for damages from the 'User'.

③ If a 'Paid Service User' terminates the service agreement for the 'Application' (i.e., withdraws membership), they may receive a refund in accordance with the refund policy under Article 15. Specific procedures and details can be found in the [Help Center]

Article 13 (Restriction on Use)

① The Company may terminate the service permanently or temporarily for the following reasons:

1. In the case that the ‘User’ transmitted the ‘Video’ that violated related laws or regulations or violates the rights of others via ‘Application’.

2. In the case where the 'User' otherwise violates relevant laws or fails to comply with these Terms.

② The ‘Company’ may restrict the service permanently if ‘User’ violates the particulars of Paragraph 1 habitually or the breach constitutes a crime.

③ If a 'Paid Service User' becomes subject to usage restrictions due to any of the acts described in Paragraph ①, the 'Company' shall not provide compensation for the restricted period. However, this shall not apply if the restriction was wrongly imposed due to the 'Company's' fault.

Article 14 (Payment Method for 'Paid Services')

① Payment for a 'Paid Service Agreement' concluded within the 'Application' shall be made through the payment methods provided by the 'Application'.

② Payment shall be made in advance through the payment method designated by the 'User', and the 'Paid Service' shall begin immediately upon payment.

③ After the initial payment, automatic payments will be made on a recurring basis according to the billing cycle (monthly or annually) selected by the 'User' at the time of the agreement, unless the 'User' requests cancellation or modification. The billing date is set based on the date of the initial payment. If the same date does not exist in a particular month, the payment may be processed on the last day of that month. However, for payments made through third-party app markets (such as the Apple App Store), the billing date is automatically determined and processed according to each app market’s policies and systems.

④ If the 'User' wishes to continue using the 'Paid Service' that was provided as a free trial or promotional benefit after the end of such period, they must give consent for recurring billing prior to the end of that period. If the 'User' does not agree to or does not respond to the terms of conversion (including the time of conversion, changes in method, and payment method) within 30 days prior to the conversion, the 'Paid Service Agreement' will be terminated at the end of the free trial or promotional period, and the next payment will not be processed. However, this provision may not apply to overseas 'Users'.

Article 15 (Withdrawal of Subscription, Termination, and Refunds)

① A 'User' who has entered into a 'Paid Service Agreement' may request withdrawal of the subscription within 7 days from the date of the agreement (payment date).

② If the content of the 'Paid Service' provided under the 'Paid Service Agreement' differs from what was advertised or is executed differently from the terms of the contract, the 'User' may request withdrawal of the subscription within 3 months from the date the 'Paid Service' began, or within 30 days from the date they became aware or could have become aware of the issue.

③ Separate from the right of withdrawal in Paragraphs ① and ②, the 'User' may terminate the 'Paid Service Agreement' at any time. However, to avoid the next scheduled automatic payment, cancellation must be completed at least 24 hours before the next billing date.

④ When the 'User' requests withdrawal, termination, or a refund, the 'Company' may deduct a certain amount based on the time of the refund request, service usage history, and remaining subscription period, as described below. If the amount remaining after the deduction is zero or negative, the refund may be denied. Upon refund, the remaining subscription period shall be immediately terminated.

1. 1. Failure to accumulate any usage history of the 'Service' within 7 days of the purchase date qualifies as a 'withdrawal of subscription', and the full amount paid will be refunded.

2. 2. If the withdrawal period has passed or if the 'User' has a usage history during the withdrawal period and terminates mid-term, the 'Company' will deduct the amount corresponding to the used portion from the total payment and refund the remainder.

3. 3. Detailed refund criteria are provided in the [Help Center]

4. ⑤If the payment was made via an app market (in-app purchase), the 'Company' will take appropriate measures under applicable laws, such as requesting suspension or cancellation of payment to the app market, in accordance with the Act on the Consumer Protection in Electronic Commerce. However, the processing of refunds through the app market will follow the policies and review standards of the respective app market.

Article 16 (Compensation for Consumer Damages and Handling of Complaints)

① If a 'User' is unable to normally use the purchased 'Paid Service' or the use is significantly restricted due to the intentional misconduct or negligence of the 'Company', thereby causing damage to the 'User', the 'Company' shall make best efforts to resolve the issue and, in accordance with these Terms and applicable laws, shall provide a refund, an extension of the service usage period, or other appropriate compensation.

② However, the 'Company' shall not be held liable for compensation in the event that the use of the 'Service' is restricted or temporarily suspended due to any of the following reasons. Nonetheless, appropriate measures may be taken in certain cases in accordance with relevant laws and the 'Company's' policies:

1. Regular maintenance announced in advance;

2. Reasons beyond the 'Company's' direct control, such as natural disasters, changes in applicable laws, failures in external systems or partner platforms; or

3. Inaccessibility to the service due to reasons attributable to the 'User'.

Article 17 (The Company’s Limitation on Liability)

① The ‘Application’ only provides a service whereby ‘Users’ can shoot a ‘Video’ and transmit it via internet broadcasting platform. The exposure of the ‘Video’ on an internet broadcasting platform follows related laws and policies of each internet broadcasting platform. In particular, the ‘Application’ is irrelevant to creation of an account on an internet broadcasting platform, and the Application shall not guarantee the transmission of Video to the public via internet broadcasting platform.

② If the ‘User’ has an account on any internet broadcasting platforms (hereinafter referred to as the ‘Company’s Live Service’) such as CHZZK service, NAVER TV Live service, and WAV service, the ‘Company’ may transmit ‘Videos’ that are recorded via ‘Application’ to ‘Company’s Live Service’. However, the Company may terminate the transmission permanently or temporarily to ‘Company’s Live Service’ due to circumstances such as problem occurrence in ‘Company’s Live Service’ due to ‘Application’ or changes in Company policy, and the Company shall not be responsible for any damages.

Article 18 (Jurisdiction and Governing Law)

① The agreement shall follow the Republic of Korea Law, and any kind of lawsuit regarding this agreement will be subject to the jurisdiction of a competent court by following the Civil Proceedings Act.

② In the case of a user who has an address or residence in a foreign country, notwithstanding the preceding paragraph, any lawsuit related to the service between the Company and the user will have the Seoul Central District Court of Korea as the competent court.

Revised on July 28, 2025

Previous Terms of Use (Oct 18, 2022 ~ July 27, 2025)

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