# Unusual Resolutions Can Cause Lens to Crash

In several cases, users reported crashes when setting resolutions — resolutions that do not conform to standard aspect ratios or commonly supported presets (e.g., 1920x1080)

***

We have recently received feedback from some users reporting that the program crashes during use.\
After investigation, we have found that the issue may be related to the selection of certain unusual screen resolutions.\
To address this, we have compiled relevant information and would like to offer you a temporary workaround.

#### Cause of the Crash

In the current version, the program does not fully support some special screen resolutions.\
When users select the following non-standard resolutions, the program may encounter issues while processing video output, leading to crashes:

1. 960x224
2. 424x240
3. 320x240
4. 320x180
5. 176x144

These resolutions may trigger compatibility issues in the program due to their unique aspect ratios or pixel counts.

***

#### Temporary Solution

Before the updated version is released, you can avoid crashes by following these steps:

**Use Common Resolutions**

Please try to select widely used resolutions, such as:

1. 1920x1080 (1080p)
2. 1280x720 (720p)
3. 1366x768

These resolutions have been thoroughly tested and are proven to ensure stable program performance.

**Avoid Special Resolutions**

If you are currently using any of the special resolutions listed above, please switch to one of the recommended resolutions to avoid crashes.

**Restart the Program**

If the program has already crashed, please try restarting it and adjusting the resolution in the settings.

***

We sincerely apologize for the inconvenience this may have caused.\
Our development team is actively working to fix this issue and will improve resolution compatibility in the next release.\
Once the update is available, you will be able to freely select any resolution without worrying about program crashes.

[LENS](/lens/overview.md) [Announcement](/lens/announcement.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.prismlive.com/lens/announcement/service-disruption/unusual-resolutions-can-cause-lens-to-crash.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.