Unusual Resolutions Can Cause Lens to Crash

Windows, Mac

In several cases, users reported crashes when setting resolutions — resolutions that do not conform to standard aspect ratios or commonly supported presets (e.g., 1920x1080)

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We have recently received feedback from some users reporting that the program crashes during use. After investigation, we have found that the issue may be related to the selection of certain unusual screen resolutions. To address this, we have compiled relevant information and would like to offer you a temporary workaround.

Cause of the Crash

In the current version, the program does not fully support some special screen resolutions. When users select the following non-standard resolutions, the program may encounter issues while processing video output, leading to crashes:

1. 960x224

2. 424x240

3. 320x240

4. 320x180

5. 176x144

These resolutions may trigger compatibility issues in the program due to their unique aspect ratios or pixel counts.

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Temporary Solution

Before the updated version is released, you can avoid crashes by following these steps:

Use Common Resolutions

Please try to select widely used resolutions, such as:

1. 1920x1080 (1080p)

2. 1280x720 (720p)

3. 1366x768

These resolutions have been thoroughly tested and are proven to ensure stable program performance.

Avoid Special Resolutions

If you are currently using any of the special resolutions listed above, please switch to one of the recommended resolutions to avoid crashes.

Restart the Program

If the program has already crashed, please try restarting it and adjusting the resolution in the settings.

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We sincerely apologize for the inconvenience this may have caused. Our development team is actively working to fix this issue and will improve resolution compatibility in the next release. Once the update is available, you will be able to freely select any resolution without worrying about program crashes.

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