Unable to Link YouTube Brand Account Channels

Since April 9, 2025, linking YouTube brand account channels in the PRISM mobile app has not been functioning properly.

When selecting a brand account channel during the linking process, the progress bar at the top of the screen does not complete, and the app fails to proceed to the next screen.

The progress bar at the top of the screen on the right doesn't stop loading

Our team suspects that YouTube has made some internal changes related to how brand account logins are handled, which may have caused this issue.

As a result, the following situations have been observed:

• Brand account channels that were created a long time ago still link and stream properly.

• Brand account channels created after a certain point in time—or new ones created now—cannot be linked successfully.

• This "certain point" may go as far back as 2022.

The screen for selecting a YouTube channel during the linking process is provided directly by YouTube, not by PRISM. Because of this, there are significant limitations to what the PRISM team can fix on our own without assistance from YouTube.

That said, we are doing our best to find a possible workaround or solution on our end. We kindly ask for your understanding that we cannot currently guarantee a complete fix or provide a specific timeline. Once the issue is resolved, we will immediately notify users via an in-app announcement.

Thank you for your patience and support.

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Additional Information:

• You can create a new brand account channel here:

  • https://www.youtube.com/channel_switcher

• You can view the list of brand accounts linked to your YouTube account here:

  • https://myaccount.google.com/brandaccounts