# Displaying Facebook Chats

If chat messages are not displaying correctly when streaming to Facebook, please refer to the following instructions.

***

## **When streaming to your timeline:**

* Set the ‘How people find and contact you’ option for your timeline on the Facebook website to ‘Public.’
* Set the ‘Choose where to post’ option for your timeline in the PRISM app to ‘Public.’

If chat messages still aren’t visible even after making these settings:

1. Disconnect Facebook in the PRISM app.
2. Go to the Facebook website > ‘Settings & Privacy’ > ‘Settings’ > Your activity > ‘Apps and websites’ or ‘Business integrations,’ and remove the PRISM app.
3. Launch the PRISM app, reconnect Facebook, and set the audience to ‘Public.’

***

## **When streaming to a page:**

* Grant ‘Read user content on your Page’ permission during the Facebook Business Integration process.

To reconfigure permissions:

1. Go to the Facebook website > ‘Settings & Privacy’ > ‘Settings’ > Your activity > ‘Apps and websites’ or ‘Business integrations,’ and remove the PRISM app.
2. Reconnect Facebook in the PRISM app to grant ‘Read user content on the page’ permission. If you need to change permissions, delete the PRISM app and reconnect it.

***

## **When streaming to a group:**

* Due to technical limitations supported by Facebook, features related to chat are not supported.

{% hint style="warning" %}
[\[Group Streaming No Longer Supported\]](/mobile/guides/error-solution/facebook/facebook-group-streaming-no-longer-supported.md)
{% endhint %}

***

This revision clarifies and corrects minor issues while keeping the original structure intact. Let me know if you'd like any further adjustments!


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.prismlive.com/mobile/guides/error-solution/facebook/displaying-facebook-chats.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.