> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/mobile/guides/error-solution/facebook/unknown-error-on-the-facebook.md).

# Unknown Error On The Facebook

{% hint style="danger" %}
An unknown error occurred on the Facebook platform. Please try again later.
{% endhint %}

This guide explains the cause of the current error that occurred during your live streaming.

​

***

To stream to Facebook, the PRISM app relies on features provided by Facebook. These features are called Facebook Open APIs, and they are used by third-party apps like PRISM.​

If these Facebook Open APIs are not functioning properly, the PRISM app will also be unable to stream to Facebook correctly.​

<figure><img src="/files/wDS1Lm6345STRiS5mqvf" alt=""><figcaption></figcaption></figure>

The current error is occurring because Facebook’s Open API is not working as expected. However, this may be a temporary issue, so we recommend trying to start the live stream again after a short while or some time has passed.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://guide.prismlive.com/mobile/guides/error-solution/facebook/unknown-error-on-the-facebook.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.