Server Connection Failed
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Last updated
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Failed to communicate with the PRISM server to start live streaming. This may be a temporary problem in network conditions, so please try again later.
We would like to inform you about an issue where live streaming could not start due to a communication failure with the PRISM server.
To begin a live stream, the PRISM app must connect to the PRISM server. This connection is essential because once streaming starts, the PRISM server collects live broadcast data, such as viewer count, likes, and chat messages, from the target streaming platform.
However, we have confirmed that in some cases, the PRISM app may fail to connect to the PRISM server due to network restrictions on certain users' networks. When this happens, the app displays the following error message to the streamer.
The PRISM server’s domain, which the app communicates with, is ‘naver.com’. Since the PRISM app is used on countless smartphones worldwide, it attempts to connect to the PRISM server through this domain.
However, the network path between the app and the server passes through various network devices in different countries. Some of these devices may not properly recognize the ‘naver.com’ domain due to incorrect settings.
Unfortunately, resolving this issue is challenging because numerous companies manage these network devices globally.
That said, we have also observed that this issue can sometimes be temporary. The PRISM app may attempt a different network route when retrying the connection, potentially resolving the problem on its own.
Currently, this error occurs only in a limited number of cases. If you encounter this issue, please completely close the PRISM app and try again after a few minutes or hours.
