Server Connection Failed

Failed to communicate with the PRISM server to start live streaming. This may be a temporary problem in network conditions, so please try again later.

Recently, in early September 2025, the SMW4 and IMEWE submarine network cables were damaged. As a result, network connectivity in some parts of East Asia and Southeast Asia has been affected, with PRISM app usage in Vietnam being particularly impacted.

Since this involves major submarine cables, the recovery process is expected to take some time. Regardless of the restoration schedule for these cables, the PRISM team is actively reviewing alternative measures to provide you with stable service again.

We will share further updates once we have confirmation that the issue has improved. === Gần đây, vào đầu tháng 9 năm 2025, các tuyến cáp quang biển SMW4 và IMEWE đã bị hư hại. Do đó, kết nối mạng tại một số khu vực Đông Á và Đông Nam Á đã bị ảnh hưởng, trong đó việc sử dụng ứng dụng PRISM tại Việt Nam chịu tác động đặc biệt nghiêm trọng.

Vì đây là sự cố liên quan đến các tuyến cáp quang biển lớn, quá trình khắc phục dự kiến sẽ mất một khoảng thời gian. Bất kể tiến độ khôi phục của các tuyến cáp này, đội ngũ PRISM đang tích cực xem xét các giải pháp thay thế để có thể cung cấp lại dịch vụ ổn định cho các bạn.

Chúng tôi sẽ gửi thêm thông báo ngay khi có xác nhận rằng sự cố đã được cải thiện.

We would like to inform you about an issue where live streaming could not start due to a communication failure with the PRISM server.

---

To begin a live stream, the PRISM app must connect to the PRISM server. This connection is essential because once streaming starts, the PRISM server collects live broadcast data, such as viewer count, likes, and chat messages, from the target streaming platform.

However, we have confirmed that in some cases, the PRISM app may fail to connect to the PRISM server due to network restrictions on certain users' networks. When this happens, the app displays the following error message to the streamer.

Android error code: 1006

The PRISM server’s domain, which the app communicates with, is ‘naver.com’. Since the PRISM app is used on countless smartphones worldwide, it attempts to connect to the PRISM server through this domain.

However, the network path between the app and the server passes through various network devices in different countries. Some of these devices may not properly recognize the ‘naver.com’ domain due to incorrect settings.

Unfortunately, resolving this issue is challenging because numerous companies manage these network devices globally.

---

That said, we have also observed that this issue can sometimes be temporary. The PRISM app may attempt a different network route when retrying the connection, potentially resolving the problem on its own.

Currently, this error occurs only in a limited number of cases. If you encounter this issue, please completely close the PRISM app and try again after a few minutes or hours.