Start & Manage Subscription

Mobile

EN

Start PRISM Plus subscription

You can subscribe through the PRISM Live mobile app. Open the app and tap the “Plus” button at the top right. Check out the premium benefits. Then tap the “Go to Subscribe” button to start the process.

Payment methods and billing cycles

PRISM Plus supports only in-app purchases via Google or Apple. Before subscribing, make sure your store account has a valid payment method.

You can choose between monthly or yearly billing. Billing occurs every month or year, depending on your choice. The billing date is the same as your first payment date. (If that date doesn’t exist in a certain month, billing will be on the last day of that month.)

Manage (cancel/change) subscription

You can manage your subscription in the following ways:

• In the PRISM Live mobile app: Top right profile picture > Settings icon next to your nickname > “Manage Subscription” in the settings page

• In your app store’s subscription or billing settings

  • Apple in-app purchases: App Store > Account > Subscriptions > PRISM

  • Google in-app purchases: Google Play Store > Account > Payments & Subscriptions > Subscriptions > PRISM Live Studio

Change the billing cycle

• Apple in-app purchase:

  • You can change from monthly to yearly (or vice versa) in the subscription settings.

  • The change will come into effect on the next billing date.

• Google in-app purchase:

  • Cancel your current subscription. After it expires, subscribe again with the new billing cycle.

If I cancel, will the benefits stop right away?

Canceling your subscription via the method above only stops the next billing. You can still use the benefits until the current paid period ends.

To avoid the next billing, cancel at least 24 hours before the next renewal date.

Request a refund

• Apple in-app purchase:

  • Refund requests must go through Apple Support.

  • Apple makes the decision on refunds based on its policy, which means a refund may not be possible. PRISM Live Studio cannot check the refund status or the reason for rejection.

  • Go to Apple Refund Request

• Google in-app purchase:

  • Refund requests for Google Play in-app purchases must be made via Google Play Store Customer Support and are subject to Google’s refund policy.

  • Go to Google Play Refund Request

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