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  • Welcome!
  • Mobile
    • Overview
    • Guides
      • Getting Started with PRISM Mobile
      • Streaming
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          • Enabling YouTube HEVC (H.265) Streaming
          • Resuming YouTube Streams
          • Ending Process of YouTube Streaming
        • Configuration
          • Facebook App Tracking Transparency Permission
          • Setting Detailed Options for YouTube, Twitch, and Facebook
          • Broadcasting Live Stream in Background
          • Setting Adaptive Bitrate
          • Setting Non-save Video Option while Streaming
        • Sharing
          • Sharing Live Stream Links
        • RTMP
          • Using Custom RTMP
          • Connecting Facebook via RTMP
      • Widgets & Effects
        • Emotion Effect
          • Using Emotion Effect
        • Beauty Effects
          • Using Beauty Effects
        • GIPHY Effect
          • Using GIPHY Effect
        • Media Playlist
          • Using Media Playlist
        • Chat Widget
          • Automatically Disappearing Chat Messages
          • Displaying Superchat Widget
        • Text Widget
          • Using Informational Text Widget
        • Web Widget
          • Using Web Browser Widget
        • RTMP Overlay Widget
          • Using RTMP Overlay
      • Features
        • ScreenCast
          • Using Screencast
        • Remote Control
          • Using Remote Control for Another PRISM App
        • Camera
          • Setting Camera Focus
          • Using Chroma-key Background
          • Matching Your Stream Screen to Viewers’ Screens
          • Rotating Landscape and Portrait Screen
          • Flipping Front-facing Camera
          • Using Camera Pro Mode
        • AI
          • Transcribing AI Script from the Broadcast
        • Watermark
          • Hiding Watermark
        • Others
          • Muting Microphone and Camera
          • Using Live Streaming Status Indicator
          • Thermal Protection Mode
      • VTuber
        • Adopting 3D VRM VTuber
        • Adopting PNG Tuber
        • Creating PNG Tuber Characters Using External Applications
      • B2B
        • B2B Product for Utilizing PRISM App for Corporate Services
        • Connecting B2B Service Product Based on NAVER Cloud Platform
      • Error Solution
        • Streaming
          • Media Loading Failed
          • Video Encoding Failed
          • RTMP Connection Failed
          • RTMP Packet Transmission Failed
          • Server Connection Failed
          • Streaming Is Not Working
          • Stream May Be Terminated on the Live Platform
          • Stream Has Ended
          • Check Channel Integration or Title Settings
        • Error Information
          • Getting Details of Live Streaming Errors
          • End-of-live Broadcast Status Notifications
        • Performance
          • How to Reduce Overheating on Your Phone
          • Improving Smartphone Overheating for Better Streaming
          • 10 Tips for Better Stability and Quality
        • Facebook
          • Facebook Streaming Needs Setup And Permissions
          • Displaying Facebook Chats
          • Facebook Stream Was Canceled
          • Facebook Group Streaming No Longer Supported
          • Unknown Error On The Facebook
        • YouTube
          • How to Enable YouTube Streaming
          • YouTube Streaming Cannot Be Started
          • YouTube Stream Creation Failed
          • The Scheduled YouTube Live Had Been Deleted
          • The YouTube Scheduled Live Had Already Ended
          • YouTube Webcam Streams Are Unsupported
          • YouTube Login Has Expired
          • Solutions for Various YouTube Error Situations
        • ScreenCast
          • Responding to Audio Issues in ScreenCast
        • CONNECT
          • How to Resolve QR Code Scan Errors in CONNECT Menu
    • Announcement
      • General
        • NAVER Cloud B2B Product
        • Notice of Terms of Service and Privacy Policy Update (Effective July 7, 2025)
        • Upcoming Subscription Model for PRISM Live Studio
      • Service Disruption
        • Facebook Group Streaming Discontinued
        • [Solved] Facebook Streaming Error
    • Feature Update
      • Android Update
      • iOS Update
  • Desktop
    • Overview
    • Guides
      • Getting Started with PRISM Desktop
      • Streaming
        • Set Resolution
          • Finding Optimal Resolution for Each Platform
        • YouTube Streaming
          • Practicing with YouTube Rehearsal
          • Streaming HDR Content Live on YouTube
        • Twitch Streaming
          • Separating Audio for Twitch VOD
        • RTMP Streaming
          • Connecting Twitch via RTMP Presets
          • Connecting Instagram via RTMP Presets
          • Connecting Kick via RTMP Presets
          • Connecting BAND via RTMP Presets
        • SRT / RIST Streaming
          • Streaming Live via SRT or RIST Protocol
      • Features
        • Scene
          • Managing Scene Sets
          • Using Scene Templates
        • Audio
          • Using Audio Monitoring
          • Muting All Audio Channels at Once
        • Camera
          • Using Desk View on Mac
        • Chat
          • Using Chats
        • OBS Plugins
          • Using OBS Plugins
        • Recording
          • Using Automatic Recording File Splitting
        • Others
          • Using PRISM as a Camera Source in Other Programs
          • Live Drawing on Screen
          • Using Low Latency Audio Buffering Mode
          • Using Custom Browser Docks
          • Using PRISM Lab
      • Sources
        • Editting Sources
          • Adopting Chroma Key
          • Adopting Custom LUT Filters
          • Using Source Transition Effect
          • Setting Source Colors
        • PRISM Mobile Source
          • Connecting Camera from PRISM Mobile App
        • Spout2 Capture Source
          • Using Spout2 Capture Source
          • Setting Spout2 in VTuber Software
        • NDI Source
          • Using NDI Source (Windows)
          • Using NDI Source (Mac)
        • Media Source
          • Using Media Source
        • Window Capture Source
          • Using Window Capture Source
        • Audio Visualizer Source
          • Using Audio Visualizer Source
        • Music Playlist Source
          • Using Music Playlist Source
        • Clock Widget Source
          • Using Clock Widget Source
        • PRISM Sticker Source
          • Using PRISM Sticker Source​
        • Display Capture (Part) Source
          • Using Display Capture (Part) Source
        • Viewer Count Widget Source
          • Using Viewer Count Widget Source
        • Text Template Source
          • Using Text Template Source
        • PRISM Chat Source
          • Using PRISM Chat Source
      • Error Solution
        • Error Information
          • Understanding Issues with Error Notification
          • Providing Error Details for Support
        • Performance
          • Resolving Frame Drop Issues
          • Optimizing Live Streaming Performance
          • Configuring Graphics Card for PRISM App
        • Audio
          • Resolving Screen and Audio Sync Issues
        • Game
          • How to Fix Game Capture Failure
        • Others
          • Handling Network Error
          • Handling Stream Key or Channel Access Issue
          • Handling incorrect system time issue
          • Handling Error on Windows
          • Resolving Duplicate Update Issue
          • Resolving Google Login Localhost Issues
    • Announcement
      • General
        • NAVER Cloud B2B Product
        • Notice of Terms of Service and Privacy Policy Update (Effective July 7, 2025)
      • Service Disruption
        • [Solved] Facebook Streaming Error
        • Discontinuation of Streaming Feature Support for Facebook groups
    • Feature Update
      • Windows Update
      • Mac Update
  • LENS
    • Overview
    • Guides
      • Getting Started with PRISM Lens
      • Features
        • Virtual Background
          • Using Virtual Background
        • Beauty Effects
          • Using Beauty Effects
        • Color Filter & Color Correction
          • Using Color Filter & Color Correction
        • Advanced Camera Settings
          • Using Portrait Lighting and Motion Blur
        • PRISM Mobile Connection
          • Connecting Camera from PRISM Mobile App
        • Using Lens in PRISM Desktop
          • Using Lens in PRISM Desktop
          • Audio Output Setup after Connecting with PRISM Live Studio
        • Settings
          • Setting Decode Option
        • Others
          • Rotate / Mirror / Screenshot
      • Error Solution
        • PRISM Mobile Connection
          • Resolving PRISM Mobile Connection Issue
    • Announcement
      • General
        • Notice of Terms of Service and Privacy Policy Update (Effective July 7, 2025)
      • Service Disruption
        • Unusual Resolutions Can Cause Lens to Crash
    • Feature Update
      • Windows Update
      • Mac Update
  • SUPPORT
    • Help & FAQ
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  1. Mobile
  2. Guides
  3. Error Solution
  4. Error Information

End-of-live Broadcast Status Notifications

Android, iOS

PreviousGetting Details of Live Streaming ErrorsNextPerformance

Last updated 3 months ago

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​During live streaming on the PRISM app, your live broadcast may be terminated on the target live platform.

The reasons are so diverse that it is difficult to list them all, but some representative examples are as follows:

  • A case where your broadcast was stopped on the live platform because streaming was not stable for a certain period of time due to an issue in the network.

  • A case where your broadcast was stopped on the live platform due to community violation or report.

  • A case exceeding the maximum streaming time limited by the live platform.

While streaming from the PRISM app to the live platform, the PRISM app checks in real time whether your live stream is stable or not on the live platform. And when the app discover that the live stream is not on Air, it will inform you via a dialog as shown in the image above.

If you see a notification like this, please check the status of the live stream on a separate device. And If your live stream was actually stopped, click the OK button to close the dialog and then use the End button at the top right of the app to end the streaming.

You can find out more details through the Get Help button.

Please note that we will continue to add features within the PRISM app that will inform streamers of the live broadcast status on the live platform they are streaming on.

Mobile, Guides, Error Solution, Error Information