Resolving Frame Drop Issues

Windows, Mac

When a frame drop occurs in the PRISM app, both app notifications and window notifications are displayed as shown in the image below.

Frame drop notification example

There are a total of five notifications related to frame drops:

Your network connection is unstable. The bitrate will decrease according to your current network conditions.

Your network connection is unstable. The data transmission delay is more than OOO milliseconds.

Your network connection is unstable, resulting in more than 000 (00%) dropped frames.

If any of the three notifications above appear, we recommend broadcasting in a more stable network environment. If the network is highly unstable, it may significantly impact your broadcast.

More than 000 (00%) frames dropped due to slow rendering.

If this notification appears, try the following methods to improve performance:

• Close other programs Terminate any unnecessary programs running in the background while using the PRISM app.

• Reduce the number of sources Adding too many sources can affect performance. Try reducing the number of source.

• Lower the FPS If the frame rate is set to 60 FPS, try reducing it to 30 FPS.

• Upgrade your graphics card and CPU If possible, use a higher-performance graphics card and CPU.

For more details on improving performance, refer to the page below:

• Optimizing Live Streaming Performance

More than OO% of frames dropped due to poor encoding.

If the above notification is exposed, there are several ways to improve encoder issue:

• Try different encoder setting Try switching to a different encoder. The available encoder options depend on your graphics card manufacturer.

  (Settings > Output > Output Method > Advanced > Encoder Settings)

  The default encoder setting is optimized for lower performance requirements. We recommend keeping the default settings unless necessary.

• Upgrade your graphics card and CPU If possible, use a higher-performance graphics card and CPU.

• Lower the FPS If the frame rate is set to 60 FPS, reduce it to 30 FPS.

• Reduce the bitrate Lowering the bitrate value can also help improve encoding stability.

For more information about improving performance related to encoder, refer to the page below:

• Encoder settings

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Note: PRISM app provides two types of notifications:

• Gray toast notification (Warning Level) This notification serves as a warning and has minimal impact on the broadcast.

  

  Gray toast notification example

• Red toast notification (Error Level) This notification indicates a critical issue that may affect your broadcast. Please follow the solutions above and try again.

  

  Red toast notification example

Desktop, Guides, Error Solution, Performance, Optimizing Live Streaming Performance