> For the complete documentation index, see [llms.txt](https://guide.prismlive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.prismlive.com/desktop/guides/error-solution/performance/resolving-frame-drop-issues.md).

# Resolving Frame Drop Issues

When a frame drop occurs in the PRISM app, both app notifications and window notifications are displayed as shown in the image below.

<figure><img src="/files/RRGTdMoG1NQVFfW0sJ4P" alt=""><figcaption><p>Frame drop notification example</p></figcaption></figure>

**There are a total of five notifications related to frame drops:**

> **Your network connection is unstable. The bitrate will decrease according to your current network conditions.**

> **Your network connection is unstable. The data transmission delay is more than OOO milliseconds.**

> **Your network connection is unstable, resulting in more than 000 (00%) dropped frames.**

{% hint style="info" %}
If any of the three notifications above appear, we recommend broadcasting in a more stable network environment. If the network is highly unstable, it may significantly impact your broadcast.
{% endhint %}

> **More than 000 (00%) frames dropped due to slow rendering.**

{% hint style="info" %}
If this notification appears, try the following methods to improve performance:

* **Close other programs**\
  Terminate any unnecessary programs running in the background while using the PRISM app.
* **Reduce the number of sources**\
  Adding too many sources can affect performance. Try reducing the number of source.
* **Lower the FPS**\
  If the frame rate is set to 60 FPS, try reducing it to 30 FPS.
* **Upgrade your graphics card and CPU**\
  If possible, use a higher-performance graphics card and CPU.<br>

For more details on improving performance, refer to the page below:

* [Optimizing Live Streaming Performance](/desktop/guides/error-solution/performance/optimizing-live-streaming-performance.md)
  {% endhint %}

> ***More than OO% of frames dropped due to poor encoding.***

{% hint style="info" %}
If the above notification is exposed, there are several ways to improve encoder issue:

* **Try different encoder setting**\
  Try switching to a different encoder. The available encoder options depend on your graphics card manufacturer.

  **(Settings > Output > Output Method > Advanced > Encoder Settings)**

  The default encoder setting is optimized for lower performance requirements. We recommend keeping the default settings unless necessary.
* **Upgrade your graphics card and CPU**\
  If possible, use a higher-performance graphics card and CPU.
* **Lower the FPS**\
  If the frame rate is set to 60 FPS, reduce it to 30 FPS.
* **Reduce the bitrate**\
  Lowering the bitrate value can also help improve encoding stability.

For more information about improving performance related to encoder, refer to the page below:

* [Optimizing Live Streaming Performance](/desktop/guides/error-solution/performance/optimizing-live-streaming-performance.md#id-9f35)
  {% endhint %}

***

**Note:** PRISM app provides two types of notifications:

* **Gray toast notification (Warning Level)**\
  This notification serves as a warning and has minimal impact on the broadcast.<br>

  <figure><img src="https://miro.medium.com/v2/resize:fit:1108/1*Chvb-BUzzVD9BSAyjH0mBw.png" alt=""><figcaption><p>Gray toast notification example</p></figcaption></figure>

* **Red toast notification (Error Level)**\
  This notification indicates a critical issue that may affect your broadcast. Please follow the solutions above and try again.<br>

  <figure><img src="https://miro.medium.com/v2/resize:fit:1058/1*BHm0jGgxpZSsMigdDOSiAQ.png" alt=""><figcaption><p>Red toast notification example</p></figcaption></figure>

[Desktop](/desktop/overview.md), [Guides](/desktop/guides.md), [Error Solution](/desktop/guides/error-solution.md), [Performance](/desktop/guides/error-solution/performance.md), [Optimizing Live Streaming Performance](/desktop/guides/error-solution/performance/optimizing-live-streaming-performance.md)


---

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