Responding to Audio Issues in ScreenCast
iOS
This guide provides instructions on resolving various audio issues when using ScreenCast on iOS.
When the microphone sound is not included in the streaming
In cases where the microphone sound is not included in the viewer’s video during ScreenCast streaming, you should check the following two cases.
Case 1: The device’s microphone may be set to off. In this case, turn on the microphone in the device control center.
Case 2: It may be a problem caused by an error in iOS 16. Certain versions of iOS 16 has some bugs that may cause errors related to audio processing. To respond to the problem, please refer to How to respond to iOS 16 errors at the bottom of this page.
When the game sound is not included in the streaming
In cases where the game sound is not included in the viewer’s video during ScreenCast streaming, you should check the following two cases.
Case 1: Your device may be set to silent. Use the Ring/Silent switch at the top left of the device to set it to ring mode.
Case 2: It may be a problem caused by an error in iOS 16. Certain versions of iOS 16 has some bugs that may cause errors related to audio processing. To respond to the problem, please refer to How to respond to iOS 16 errors at the bottom of this page.
How to respond to iOS 16 errors
Certain versions of iOS 16 has an error where both the microphone sound and the game sound are silenced depending on the situation. Here's how to resolve the error when the error occurs:
Step 1: Click the recording button at the top. Click the red area at the top. Note that the red area may be vary across devices.
Step 2: Click the Cancel button in the screen broadcast interruption pop-up. Click the Cancel button in the Screen broadcasting stop pop-up that appears in Step 1.
While the Screen broadcasting stop pop-up is displayed, the current streaming will also be temporarily suspended. So close the pop-up as quickly as possible by clicking the Cancel button.
Step 3: Confirm that the iOS 16 error is resolved. If the microphone sound or game sound is not included in the streaming video due to an iOS 16 error, the above steps will solve the problem and the sound will be delivered to viewers normally.
And to check whether the problem has been resolved and viewers can hear the sound properly, you should check the playback page of the live stream on another smartphone or PC.
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