Video Encoding Failed
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Failed to encode video for live streaming. This may be a temporary problem with the device encoder, so please reboot the device and try again.
We are informing you about situations where live streaming fails to start due to video encoding failure.
To stream video to a live platform, the video recorded on a smartphone must be encoded into a specific video format. The encoded video data is then streamed to the live platform, which receives and plays it in a video player that viewers can watch.
However, the PRISM app was unable to generate the video data properly on your device. In such cases, the PRISM app displays the following error screen to the streamer.
This issue is mainly caused by one of the following two reasons:
The device cannot encode the video in the format requested by the PRISM app.
Video encoding is temporarily unavailable due to the device’s internal state.
Here are more detailed explanations for each cause.
The PRISM app encodes video using the encoder built into the smartphone. To do this, the app sends the video data along with specific settings to the device’s encoder. However, in some cases, the device’s encoder may not be able to process this properly.
Most devices running the PRISM app do not encounter this issue. However, since there are tens of thousands of Android devices worldwide, there can be differences in how each device’s encoder operates compared to the Android standard. As a result, encoding may fail.
Unfortunately, due to the vast number of manufacturers producing Android devices, identifying and troubleshooting this issue across all devices is difficult. Because of this, we regret to inform you that we are unable to provide a quick fix.
In such cases, we recommend using a different device where the PRISM app functions properly.
However, video encoding errors can sometimes occur temporarily depending on the device’s state. The device’s built-in encoder is not exclusively used by the PRISM app. Other apps installed on the device may also be using the encoder while the PRISM app is running, which can lead to this error.
In such cases, improving the device’s condition may resolve the issue. If you encounter this error, please follow these steps:
Restart your smartphone.
Open the PRISM app and try live streaming again.
If the issue persists, try lowering the resolution: (1080p > 720p > 480p > 360p)
However, if the problem continues even at the lowest resolution, it is unlikely to be a temporary issue.
At that point, the issue is most likely due to the first reason mentioned above. In this case, we recommend using a different device where the PRISM app works properly.
Android error code: 6005
