Stream May Be Terminated on the Live Platform
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Live streaming may have been terminated on the live platform due to issues such as instability of transmission, violation of platform policy, or exceeding the maximum streaming timeout. Information on chats, likes, and viewers will not provided from this point on.
We will inform you about a situation where the live broadcast you are streaming is terminated on the target live platform and the changes in the PRISM app after that.
Live broadcasts streamed through various streaming apps, including the PRISM app, may be terminated by live platforms for various reasons.
The PRISM app checks in real-time whether your live stream is still on air on the live platform while your stream continues.
When an exceptional condition is confirmed, such as your live stream being stopped, the following information will be displayed on the app screen to help you understand the situation and resolve it.
This guidance aims to prevent a situation where the streamer doesn’t realize that the live broadcast has ended on the live platform and continues streaming.
One thing to note is that once such a dialog is displayed, the PRISM app considers the live stream to be stopped and will not update live broadcast information, such as viewer chat, viewer count, and like count.
In this case, it is better to check the live broadcast status on the platform using a separate device. If you see any issues, please restart your live stream.
The main reasons for the termination of live broadcasting on individual platforms, rather than the user’s explicit termination of the stream, are as follows:
This case can be further divided into two situations:
(1) A case where the network bandwidth currently used by the smartphone device is insufficient.
Smartphones use wireless networks such as WiFi or mobile data, which may not always be reliable. Due to persistently low or temporarily insufficient bandwidth, it may not be possible to stream live video from the device to the target platform.
Live platforms also have policies that automatically terminate the live stream if they don’t receive a live video fragment from the device for a certain period.
Each platform has different criteria for how long they wait for the video to be received, and this can change at any time. Therefore, it is difficult for us to provide specific guidance on this.
If the network bandwidth you are using is insufficient, it will be difficult to maintain a stable live stream. Please refer to the following guide to ensure a more stable and sufficient network:
(2) A case where the smartphone device cannot produce streaming video normally due to heat or other issues.
Live streaming is a relatively heavy task for smartphones, as they have to handle several processes simultaneously, such as receiving video from the camera, encoding the video, and sending data to the live platform.
During extended live streaming, various parts of the smartphone (like the camera, screen, CPU, and modem) can get hot, leading to deterioration in video quality and device functionality.
In severe cases, the device may not be able to produce the required amount of video in time. As a result, the live platform may not receive the video correctly, and the broadcast could be terminated, similar to the issue caused by network problems.
If your live stream is terminated by the platform for no apparent reason, and your device is overheating at the time, please refer to the following guide to cool down your smartphone and ensure optimal streaming conditions:
Platforms like YouTube, Facebook, and Twitch have their own community safety policies. The platform monitors live streams to ensure community safety. Monitoring can be done by operators or automated AI technologies, so errors may occur in their processing.
Violent or sexual content may be reported by viewers, leading to the termination of the live stream. Live streams that persist in showing still or objectively meaningless images may also be restricted.
If your live stream is terminated, please check whether you are violating the community policy of the target platform. If the live stream is stopped despite no violation, you can contact the platform’s customer service for further assistance.
Each live platform, such as YouTube, Facebook, and Twitch, has its own maximum live streaming time limit.
PRISM app streams may also be terminated when the platform’s time limit is reached. Here are some examples of these time limits:
These platforms have different time limit policies, which may be adjusted at any time.
If your live stream ended and it was quite long, please check whether the termination was due to the streaming time limit of the live platform.
Android error code: 4912
iOS error code : 0 / 15
Streaming to Facebook is up to 8 hours.
There is no maximum time limit for streaming to YouTube. However, they only support auto-archiving for live streams under 12 hours. YouTube also warns that videos may not be archived if the stream exceeds 12 hours.
Streaming to Twitch is up to 24 hours.
Streaming to Band is up to 2 hours.
